Safety & Reliability

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Safety & ReliabilityPrivacy Policy › What are personal data?

What are personal data?

Personal data is data that tells something about you or that we can relate to you. You share personal data with us when you register on our websites or when you contact us.

What is the minimum we want to know from you?

Information about who you are, namely:

Personal data

Why

Processing basis

Retention period

First name, last name, gender & email address.

We would of course like to address you personally and use the correct email address to get in touch.

 

This data may also be processed to detect errors and to improve the website. For example, if something goes wrong while entering your name.

 

We may need to look at the database and log files to detect and handle incidents. We register your name and email address in the log files for identification purposes.

Execution of agreement (matching), Consent (marketing).

 

Legitimate interest (processing personal data is necessary to do our work properly). Improving the website.

 


Legitimate interest. Detecting and resolving incidents.

During the agreement and 2 years after the end.

As long as permission has been given and for the duration of the agreement and 2 years after the end.

Maximum 2 months.

 

 

The data will be kept for a maximum period of 6 months.

A number linked to you for identification.

We must be able to establish that you are who you are. For example, if we ask you to help someone. Many people have the same name. That is why we also give you a unique identification number. So we can be sure it's you, and not someone else.

We may need to look at the database and log files to detect and handle incidents. We register your unique identification number in the log files.

Execution of agreement (matching)

 

 

 


Legitimate interest. Detecting and resolving incidents.

During the agreement and 2 years after the end.

 

 

The data will be kept for a maximum period of 6 months. The data in the log files for a maximum of 1 month.

Date of birth Age can be important in making the right match. For example, we look here if someone is looking for a buddy of approximately the same age. You can submit a question or offer at any age! But not all questions are suitable for minors. Young people under the age of 16 cannot use all our websites. This depends on the agreements with local partners. Check the age limit per local website here >

This data may also be processed to detect errors and to improve the website. For example, if something goes wrong when entering your date of birth.

Execution of agreement (matching)

Legitimate interest. Improving the website.

During the agreement and 2 years after the end.

Maximum 1 month.

ZIP code and address

We only inform you about supply and demand in your area. This way you can quickly find what you are looking for and have more time for other things. Please note: we never ask you for an address. This data may also be processed to detect errors and to improve the website. For example, if something goes wrong when entering your place of residence.

This data may also be processed to detect errors and to improve the website. For example, if something goes wrong when entering your place of residence.

Execution of agreement (matching)

Legitimate interest. Improving the website.

During the agreement and 2 years after the end.


Maximum 1 month.

phone number

You are not obliged to provide this. If you do this, we may call you to answer a question, to alert you to the safe use of the websites or to match you by telephone.

This data may also be processed to detect errors and to improve the website. For example, if something goes wrong when entering your telephone number.

With your permission

Legitimate interest. Improving the website.

During the agreement and 2 years after the end.

Maximum 1 month.

Profile picture

Don't have a suitable photo? No problem, a photo is not required. But handy! A photo makes your profile stand out and increases your chance of a match via the websites.

This data may also be processed to detect errors and to improve the website. For example, if something goes wrong when uploading your profile photo.

With your permission

Legitimate interest. Improving the website.

During the agreement and 2 years after the end.

Maximum 1 month.

Your role

Do you want to help others, be helped or both? By clearly indicating who you are and what you are looking for, we match an offer with a demand and vice versa.

Sometimes we also ask who you are using the website for: yourself, family or friends. As a self-employed person or on behalf of an organization. The options available depend on the agreements with our local partner .

Execution of agreement (matching) During the agreement and 2 years after the end.
password You register yourself with a password. We recommend choosing a 'strong' password. The password always remains secret. Even we don't know. We store your password encrypted. Execution of agreement (matching) During the agreement and 2 years after the end.
IP address

By remembering your IP address, we can promise you a secure website. We can detect people with a profile who do not adhere to the rules of conduct or who want to commit fraud using an IP address and thus prevent incidents.

We may need to look at the database and log files to detect and handle incidents. We store your IP address in the database for identification and to prevent misuse.

Security and improvement of the website.

 

Legitimate interest. Detecting and resolving incidents.

Maximum 2 months. In the event of an incident, we store the IP address for two weeks after the incident has been handled.

The data will be kept for a maximum period of 6 months.

Log files (and all other personal data as described in this privacy statement) We sometimes make changes to our website and software. We do this to improve our services and the website. We may need access to the database to implement the changes and view the personal data stored there. We may also have to look in the database to detect and handle error messages. We try to avoid seeing data as much as possible. Legitimate interest. Improving the website and detecting and solving error messages. The data will be in our database for the period described in this privacy statement. As long as the data is in our database, we can process that data for this processing purpose. We delete other log data no later than 1 month after the log was created.

This is not all, there is more:

When you are an organization or self-employed >

Personal data Why Processing basis Retention period
name organisation Using the name of your organization, we can place all posted questions and offers in one overview per organization. Execute agreement During the agreement and 2 years after the end.

Data about your demand, supply or both >

Personal data Why Processing basis Retention period
Display on the website of your question, offer or both If you place a question or offer on the website, we know which categories you are interested in. We actively use this information to send you suitable offers or questions by e-mail or to show them in your profile. This way you don't have to search for long and you can immediately find what suits you. Execute agreement
(matching)
During the agreement and 2 years after the end

Your contact history >

Personal data Why Processing basis Retention period
Contact information and content of the contact moments with us We process information about the contact you previously had with us. What was the conversation about? A question, a complaint or a technical report? When was that conversation and how? In this way we improve our customer service and can serve you more quickly in the next contact moment. Legitimate interest. Maintenance and improvement of services. During the agreement and 2 years after the end.
Contact via the website between people with a profile Through our services we offer the opportunity to contact other people with a profile on a website within the network. This can be done by sending messages. To make this possible, we need to store those messages and send them to the intended reader of the message. This is also seen as processing of personal data. Execution of agreement (contact option for matching) During the agreement and 2 years after the end
Monitor mutual contact between people with a profile, the IP address and internal notes about people with a profile for whom fraud, abuse or both are suspected. Everyone must be able to use the websites safely. When fraud or abuse is reported, we can look at the contact you have had with other people with a profile via the website. Legitimate interest. Safety and prevent misuse. Reports are kept for a period of 2 months, unless the report needs to be followed up. In that case, the notification data will be kept until the notification has been processed.

What do you use my personal data for? >
Who has access to my personal data? >
Your rights >

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